Six commitments ggames makes to every Filipino player
ggames enforces a strict minimum age of 21 years for all players, in line with Philippine gambling regulations. Every new account undergoes age verification before any real-money play is permitted. No exceptions, ever.
Set daily, weekly, or monthly deposit limits directly from your ggames account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period to prevent impulsive decisions.
It's easy to lose track of time when you're having fun. ggames lets you set session time reminders that notify you after a specified period of continuous play — helping you take regular breaks and stay aware of how long you've been gaming.
Need a short break from gaming? ggames offers cooling-off periods ranging from 24 hours to 6 months. During a cooling-off period, your account is temporarily suspended and you cannot log in or make deposits until the period expires.
If you feel that gambling is becoming a problem, ggames offers a permanent self-exclusion option. Once activated, your account is closed and you will not be able to re-register for the duration of the exclusion period. This is a serious tool for serious situations.
ggames customer support is available around the clock to assist with responsible gaming concerns. Whether you need help setting limits, requesting a cooling-off period, or activating self-exclusion, our team is ready to help — day or night, including weekends and holidays.
Practical tools available to every ggames account holder in the Philippines
Control how much you deposit into your ggames account over a given period. You can set separate limits for daily, weekly, and monthly deposits. These limits apply across all payment methods — GCash, PayMaya, BPI, BDO, Metrobank, and others.
Set a reminder to pop up after a chosen interval — 30 minutes, 1 hour, 2 hours — to let you know how long you've been playing and how much you've wagered in the current session. A quick reality check goes a long way.
Sometimes you just need a break. A cooling-off period temporarily locks your ggames account so you can step away without permanently closing it. Choose from preset durations or set a custom end date.
Self-exclusion is the most powerful responsible gaming tool available on ggames. It permanently closes your account for a minimum period of 6 months, up to a lifetime ban. During self-exclusion, ggames will not accept any re-registration attempts.
Gambling is meant to be a form of entertainment — like watching a PBA game or going to the movies. But for some people, it can become a problem. Knowing the warning signs is the first step to getting help.
If you answered "yes" to two or more of these questions, it may be time to seek support. ggames is here to help — contact our responsible gaming team anytime.
Setting up responsible gaming tools on ggames is quick and straightforward. Here's how to access them:
Visit ggames.app and sign in using your registered email and password. Make sure you're on the official ggames platform.
Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
Find the Responsible Gaming section in your account settings. All available tools — deposit limits, session reminders, cooling-off, and self-exclusion — are listed here.
Set your limits, choose your reminder intervals, or activate a cooling-off period. Changes to limits that reduce your spending take effect immediately.
For self-exclusion requests or if you need help navigating the responsible gaming tools, contact ggames customer support directly. Our team is available 24/7 and will assist you without judgment.
Under Philippine law and PAGCOR-compliant standards, online casino gaming is restricted to individuals aged 21 years and above. ggames takes this requirement seriously and enforces it rigorously across all player registrations.
Every new ggames account must complete a Know Your Customer (KYC) verification process before real-money play is permitted. This includes submitting a valid Philippine government-issued ID — such as a PhilSys National ID, passport, driver's license, SSS/GSIS ID, or PRC ID — along with proof of age.
If ggames has reason to believe that a player is under 21 years of age at any point, the account will be immediately suspended pending age verification. Any deposits made by an underage player will be refunded in full.
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. If you believe a minor has accessed ggames, please contact our support team immediately.
ggames strictly enforces the minimum age requirement of 21 years for all players. This is a non-negotiable condition of using the ggames platform, consistent with Philippine gambling regulations and our commitment to responsible gaming.
Accepted government-issued IDs for age verification on ggames
Simple habits that keep gaming fun and under control
Decide how much you're comfortable spending before you open the ggames app. Treat it like a night out — once the budget is gone, the session is over. Never gamble with money you can't afford to lose.
Decide in advance how long you'll play. Use ggames's session reminder feature to get a notification when your time is up. Taking regular breaks keeps gaming enjoyable and helps you stay in control of your play.
If you're on a losing streak, the worst thing you can do is bet more to try to win it back. Accept that losses are part of gaming, stick to your budget, and walk away when you've reached your limit.
Gambling to escape stress, anxiety, or personal problems is a warning sign. ggames is entertainment — not a solution to life's challenges. If you're going through a tough time, take a break and reach out to someone you trust.
You're not alone — these resources are available to Filipino players
The Philippine Amusement and Gaming Corporation (PAGCOR) provides responsible gaming guidelines and resources for Filipino players. PAGCOR oversees gaming regulation in the Philippines and promotes safe, responsible gambling practices nationwide.
Our dedicated responsible gaming support team is available 24/7. Whether you need help setting limits, activating self-exclusion, or just want to talk through your concerns, contact us via live chat or email at [email protected] — plain text, not a link.
If gambling is affecting your mental health, the National Center for Mental Health (NCMH) Crisis Hotline is available to Filipinos nationwide. You can also reach out to local community health centers in Manila, Cebu, Davao, Quezon City, and other cities for in-person support.
Our team is trained to handle responsible gaming concerns with care and confidentiality. Reach out anytime — we're here to help, not to judge.
Email: [email protected] | Available: 24 hours a day, 7 days a week