ggames Privacy Policy

1. About This Privacy Policy

1.1 ggames is committed to protecting the privacy and personal data of all players who use the ggames platform. This Privacy Policy has been prepared in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and other applicable data protection laws.

1.2 This Policy applies to all personal data collected by ggames through the ggames.app website, mobile applications, customer support channels, and any other ggames services. It covers data collected both online and offline in connection with the ggames platform.

1.3 ggames acts as the personal information controller in respect of the personal data it collects from players. This means ggames determines the purposes and means of processing your personal data.

1.4 We encourage you to read this Policy carefully. If you have any questions about how ggames handles your personal data, please contact our Data Privacy Officer using the contact details provided in Section 14 of this Policy.

2. Personal Data We Collect

2.1 ggames collects personal data that is necessary to provide the ggames service, comply with legal obligations, and maintain the security and integrity of the platform. The categories of personal data we collect include:

2.1 Registration & Account Data

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Email address
• Mobile phone number
• Residential address (including city, province, and postal code)
• Username and encrypted password
• Preferred language and currency settings

2.2 Identity Verification (KYC) Data

• Copies of valid Philippine government-issued identification (e.g., PhilSys National ID, passport, driver's license, SSS/GSIS ID, PRC ID)
• Proof of address documents (e.g., utility bills, bank statements)
• Selfie or facial image for identity verification purposes
• Source of funds documentation where required by anti-money laundering regulations

2.3 Financial & Transaction Data

• Deposit and withdrawal transaction records
• Payment method details (e.g., GCash account reference, BPI/BDO/Metrobank account details, PayMaya reference)
• Account balance history
• Bonus and promotional credit records

2.4 Gaming Activity Data

• Game session logs, bet history, and win/loss records
• Game preferences and favorite games
• Responsible gaming tool settings (deposit limits, session reminders, self-exclusion status)

2.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session timestamps and login history
• Cookie identifiers and similar tracking data

2.6 Communications Data

• Customer support chat logs and email correspondence
• Survey responses and feedback submissions
• Marketing communication preferences

2.2 ggames collects personal data directly from you when you register an account, make a deposit, contact customer support, or use the ggames platform. We may also collect data automatically through cookies and similar technologies as described in Section 6.

3. How We Use Your Personal Data

3.1 ggames uses the personal data we collect for the following purposes:

3.2 ggames will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise permitted by applicable law.

3.3 Where ggames uses your personal data for marketing purposes, you have the right to opt out of receiving marketing communications at any time by updating your communication preferences in your ggames account settings or by contacting customer support.

4. Legal Basis for Processing

4.1 ggames processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary to perform the contract between you and ggames (i.e., to provide the ggames gaming service, process transactions, and manage your account).
• Legal obligation: Processing is necessary to comply with ggames's legal obligations, including anti-money laundering regulations, KYC requirements, and PAGCOR-compliant standards applicable to online gaming operators in the Philippines.
• Legitimate interests: Processing is necessary for ggames's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and improving the ggames service, provided these interests are not overridden by your data protection rights.
• Consent: Where ggames relies on your consent as the legal basis for processing (e.g., for marketing communications), you have the right to withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing & Disclosure

5.1 ggames does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers used to process your deposits and withdrawals. These providers receive only the data necessary to complete your transaction.
• KYC and identity verification providers: Third-party services used to verify your identity and age as required by Philippine regulations. These providers process your KYC documents under strict confidentiality obligations.
• Game software providers: Licensed game developers and studios whose games are available on the ggames platform. These providers may receive anonymized or pseudonymized gaming activity data for game performance purposes.
• Regulatory and law enforcement authorities: ggames may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities where required by law or in response to a valid legal request.
• Fraud prevention and security services: Third-party providers that assist ggames in detecting and preventing fraud, money laundering, and other illegal activity on the platform.
• IT and infrastructure providers: Cloud hosting, data storage, and technical service providers that support the operation of the ggames platform. These providers process data on ggames's behalf under data processing agreements.

5.2 All third parties with whom ggames shares personal data are required to handle that data in accordance with applicable data protection laws and ggames's data protection standards. ggames does not permit third-party service providers to use your personal data for their own purposes.

5.3 In the event of a merger, acquisition, or sale of all or part of ggames's business, your personal data may be transferred to the acquiring entity as part of that transaction. ggames will notify affected players of any such transfer and the applicable privacy terms.

6. Cookies & Similar Technologies

6.1 ggames uses cookies, web beacons, pixel tags, and similar tracking technologies on the ggames.app platform. These technologies help us keep you logged in, remember your preferences, analyze platform usage, and improve the ggames experience.

6.2 The types of cookies used by ggames include:

• Essential cookies: Required for the ggames platform to function. These include session cookies that keep you logged in and security cookies that protect your account. These cannot be disabled without affecting platform functionality.
• Functional cookies: Remember your preferences such as language settings, game favorites, and responsible gaming tool configurations.
• Analytics cookies: Help ggames understand how players use the platform, which games are most popular, and where technical issues occur. This data is aggregated and anonymized.
• Security cookies: Used to detect and prevent fraudulent activity, unauthorized account access, and bot traffic on the ggames platform.

6.3 You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect your ability to use some features of the ggames platform. Refer to your browser's help documentation for instructions on managing cookie preferences.

6.4 ggames does not use third-party advertising cookies or allow external advertisers to place cookies on the ggames platform.

7. Data Retention

7.1 ggames retains your personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce ggames's agreements.

7.2 The following general retention periods apply:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, as required by Philippine anti-money laundering regulations.
• Financial transaction records: Retained for a minimum of five (5) years in accordance with applicable financial record-keeping requirements.
• Gaming activity logs: Retained for three (3) years following the date of the relevant gaming session.
• Customer support communications: Retained for two (2) years following the resolution of the relevant support interaction.
• Marketing preferences: Retained until you withdraw consent or request deletion, subject to legal retention requirements.

7.3 When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, ggames will securely delete or anonymize that data.

8. Data Security

8.1 ggames implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the ggames platform.
• Encryption of sensitive data at rest, including passwords (stored as salted hashes) and financial information.
• Access controls limiting personal data access to authorized ggames personnel on a need-to-know basis.
• Regular security audits and penetration testing of the ggames platform.
• Two-factor authentication options for player accounts.
• Continuous monitoring for suspicious activity and potential data breaches.

8.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ggames will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Philippine Data Privacy Act of 2012.

8.3 While ggames takes data security seriously, no system is completely immune to security risks. You are responsible for keeping your ggames account credentials confidential and for notifying ggames immediately if you suspect unauthorized access to your account.

9. Your Data Privacy Rights

9.1 Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by ggames:

• Right to be informed: You have the right to be informed about how ggames collects and uses your personal data, as set out in this Privacy Policy.
• Right of access: You have the right to request a copy of the personal data ggames holds about you.
• Right to rectification: You have the right to request correction of inaccurate or incomplete personal data held by ggames.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ggames's legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on ggames's legitimate interests.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe ggames has violated your data privacy rights.

9.2 To exercise any of the above rights, please contact the ggames Data Privacy Officer using the contact details in Section 14. ggames will respond to your request within thirty (30) days of receipt, in accordance with the requirements of the Data Privacy Act.

9.3 Please note that certain rights are subject to limitations. For example, ggames may be unable to delete personal data that it is legally required to retain, or that is necessary to resolve an ongoing dispute.

10. Children & Minors

10.1 The ggames platform is strictly for individuals aged 21 years and above. ggames does not knowingly collect personal data from individuals under the age of 21. The minimum age requirement of 21 years is a strict condition of using the ggames platform, consistent with Philippine gambling regulations.

10.2 If ggames becomes aware that it has inadvertently collected personal data from an individual under the age of 21, it will immediately suspend the relevant account, delete the personal data, and refund any deposits made, subject to verification.

10.3 If you believe that ggames may have collected personal data from a minor, please contact ggames customer support immediately so that appropriate action can be taken.

11. International Data Transfers

11.1 ggames primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines (for example, cloud infrastructure providers or game software developers), ggames will ensure that appropriate safeguards are in place to protect your personal data in accordance with the Philippine Data Privacy Act of 2012.

11.2 Such safeguards may include contractual data protection clauses, adequacy decisions, or other legally recognized transfer mechanisms. ggames will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate safeguards.

12. Third-Party Links

12.1 The ggames platform may contain links to third-party websites or services. This Privacy Policy applies only to the ggames platform and does not cover the privacy practices of any third-party websites. ggames is not responsible for the privacy practices or content of third-party sites.

12.2 We encourage you to review the privacy policies of any third-party websites you visit through links on the ggames platform.

13. Changes to This Privacy Policy

13.1 ggames reserves the right to update or amend this Privacy Policy at any time. The date of the most recent revision is displayed at the top of this page. Where changes are material, ggames will notify registered players via email or in-platform notification prior to the changes taking effect.

13.2 Your continued use of the ggames platform following the effective date of any amendment to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree to the revised Policy, you must cease using the ggames platform and may request account closure in accordance with the ggames Terms & Conditions.

14. Contact Our Data Privacy Officer

14.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the way ggames handles your personal data, please contact our Data Privacy Officer:

14.2 You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012.